Privacy Policy.

Introduction

Rekeel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the "Service"). The Service helps users document their belongings, understand their insurance policies, and prepare for insurance claims.

Information We Collect

Information You Provide

• Account Information: Email address, name, authentication credentials
• Property Information: Address, property type, ownership status, trust information
• Inventory Data: Photos of your belongings, item descriptions, purchase information, condition notes
• Insurance Policy Data: Policy documents (PDFs), policy numbers, coverage details, carrier information, named insureds
• AI Review Data: Conversation messages with the AI review assistant, health scores, coverage gap analysis results

Information Collected Automatically

• Device information (model, operating system version)
• Usage data (features used, error logs)
• Camera and sensor data (3D room scans, photos)

How We Use Your Information

• Provide core services: inventory documentation, policy investigation, AI review conversations
• Generate health scores and coverage gap assessments
• Manage your account and subscription
• Improve the Service and fix bugs
• Send important notifications (deadline reminders, policy expirations)
• Comply with legal requirements

We Do Not Sell Your Data

We will never sell your personal information, inventory data, or policy information to third parties.

Third-Party Services

AI Disclosure

Rekeel uses AI to analyze insurance policies and conduct review conversations. When you use these features:

• Your policy data and conversation messages are processed by OpenAI's GPT-5 family of models
• Your data is not used to train AI models. OpenAI runs under its standard commercial API agreement, under which customer inputs and outputs are not retained for model training. We do not enroll in any data-sharing programs at the production API layer.
• Policy retention.Your uploaded policy PDF stays in your Firebase Storage account; only the extracted markdown text is stored in OpenAI's vector store (per-user, indexed for retrieval). When you delete your account, all OpenAI artifacts (your vector store + every uploaded file) are removed in the same flow that wipes Firestore and Firebase Storage.
• Health scores are computed by a deterministic algorithm based on policy extraction data, with AI adjustments clamped to prevent inaccurate results
• AI-generated analysis is informational and does not constitute professional insurance advice

Data Storage and Security

Data is stored using Google Firebase on Google Cloud Platform servers in the United States. All data is encrypted in transit (TLS/HTTPS) and at rest. On iOS, primary data is stored locally with optional cloud backup.

Your California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data we collect and how it is used
• Delete your personal information via Settings
• Opt-out of sale of personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise your rights, use the "Delete Account" or "Export Data" features in Settings, or contact us at support@rekeel.ai. We will respond within 45 days as required by California law.

Data Retention

We retain your data as long as your account is active. When you delete your account, all data is permanently removed within 30 days, except data we are legally required to retain.

Children's Privacy

Rekeel is not intended for users under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date and notify you of material changes via email or in-app notification.

Contact Us

For privacy-related questions or CCPA requests: support@rekeel.ai